911 operators work all hours of the day, listening to people on their worst days. But Ellie, a therapy dog, is trained to ...

Phoenix residents calling 911 will now be asked if they need a behavioral health expert to respond to an incident rather than a police officer.

Nearly three months after Florida’s new open carry law took effect, 911 operators are hearing the same kind of call again and again. Someone sees a person with a gun in public. They panic. They call ...

Every Massachusetts 911 operator will learn new call-taking protocols to help them avoid the types of mistakes that slowed emergency responders’ search for a patient who died just a few feet from CHA ...

"I interned as a dispatcher at a 911 center. The call that still haunts me is from an elderly lady who said her grandson and husband were burning trash in the backyard, and something exploded, causing ...

Excitement is abounding among staff and leadership of the Lyon County Emergency Communications Center with the prospect of a ...

Louisville's Metro Safe 911 center handled a 139 percent surge in emergency calls, receiving 1,422 calls in the first three ...

Emergency crews rushed to the scene of a deadly head-on crash in New Madrid County on Tuesday evening, December 23.

LAREDO, Tex. (KGNS) - The Laredo Police Department is asking the community to dial 911 only in emergencies. This follows the arrest of 47-year-old Johnny Gonzalez for allegedly making several ...