BT Group is transforming customer support through the integration of advanced AI and generative AI technologies, in collaboration with Sprinklr. The refreshed customer contact platform enhances the EE ...

BT Group is the largest provider of fixed-line, broadband, and mobile communications services in the United Kingdom and also provides subscription television and IT services. Though it’s based in ...

BT is adopting a strategy of ZeroOps, with the aim of self-healing operations, which it hopes will free up employees to spend more time doing value added work with customers. British communications ...

BT has signed a five-year deal with Google Cloud that will see the pair collaborate on a wide-ranging body of work geared towards helping the telco giant cut costs and build out new revenue streams.

ServiceNow service management capabilities to be extended to all BT Group units ServiceNow Service Bridge to connect BT Group with their enterprise customers for seamless automation BT Group to pilot ...

On 11 December 2022, as users headed online to shop, stream music and download films, BT-owned Openreach carried more broadband traffic than ever before, with 229PB (petabytes) of data across the ...