Customer relationship management in retail can increase customer satisfaction, reduce your costs and improve your company's performance in the marketplace. CRM software manages your relationships with ...

Opinions expressed by Entrepreneur contributors are their own. The concept of shopping has changed dramatically over the decades, with one survey revealing that customers now make 51 percent of their ...

As the retail industry faces mounting pressure to adapt to rapidly evolving customer demands, the need for verticalised CRM solutions has never been more critical. Traditional, one-size-fits-all CRM ...

Our team of writers and researchers review CRM software by rating each product against the key features businesses care about: ease of use; value for money; the ability to scale, plus the depth of ...

As CRM solutions emerged, retailers with private-label credit cards and catalog operations adopted the technology with the clarity many other retailers lacked. They already had a wealth of information ...

In 2021, CRM is one of the most widely used types of software for businesses. Almost all companies with more than 10 employees use some kind of this solution. The majority admit that customer ...

In a reversal of the traditional paradigm, today’s consumer expects brand loyalty to be reciprocal. They invest time as advocates of your brand, and in return they expect you to reward them with ...

Debuting in 1982, the Bloomberg Terminal has been the most powerful, flexible tool for financial professionals to access real-time data, news, and analytics provided by the financial data vendor ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Pity the poor retail CIO who is a CRM advocate. In acts of ...

When you think of retail technology a few well-known names come to mind: Amazon. Shopify. PayPal. Square. But what about Microsoft? Microsoft of course provides a lot of the back end infrastructure ...