White-glove service means the best of the best. It comes from 20th-century films when supervisors put on white gloves to see if housekeeping had cleaned appropriately. Not a speck of dust could appear ...

CosmoCom's CosmoCall Universe (CCU) is a multi-tenant call-center solution that sits at the Call Center service provider's premises. Agents can be located at the customer's premises or fully ...

Hiring a call center can be a tough decision. Here's what you should know before you partner with a service. If you and your staff can’t handle the high volumes of inbound calls you’re getting from ...

Many U.S. marketing executives are considering a switch from domestic to offshore call center service providers to save money. However, a growing number of executives are realizing that the superior ...

Please Note: Blog posts are not selected, edited or screened by Seeking Alpha editors. Call center - two words that actually bring India and the Philippines to the minds of those who are familiar with ...

The call-center outsourcing industry changed on a September day in 2004, when IT executive Pierre Grimard and his colleagues realized that their plan would work. Leading a project for Nordia Inc. of ...