Customer engagement company Verint Systems and integrated cloud communications platform provider 8x8 have announced a partnership to bring integrated cloud workforce management applications and cloud ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer expectations are high, and how you attend to your ...

The impact of the Covid-19 pandemic on the contact centre market has been dramatic. According to Leigh Hopwood, chief executive of the Call Centre Management Association (CCMA), many of its members ...

What are call centre solutions? Call centre solutions are integrated software and hardware systems that manage inbound and outbound customer interactions through channels such as phone, email, and ...

I left the Australian Taxation Office (ATO) in July last year after working there for 22 years. I was given a redundancy package. My job had not been abolished, but a clause in the ATO enterprise ...

The pandemic is a severe stress test for the business continuity plans of global corporations. The operators of call centres are playing an important role in meeting that challenge, and it has not ...

The Philippines is emerging as the go-to choice for businesses that need call center services. Unsplash The Philippines has firmly established itself as a global leader in the call centre industry, ...

UAE-based telco e& has announced plans to create 1,500 jobs in Saudi Arabia when it opens a new contact centre. e& enterprise announced the launch of a new Contact and Customer Experience Centre in ...