In the hospitality and catering industry, customer service training is arguably the most vital category of instruction that management and employees ever receive. Businesses in this field include ...

No matter how glamorous the life of a global consultant may look to those struggling towards an MBA and dreaming of the big time–and how dystopian it appears if you watch the TV concoction, House of ...

What is internal customer service–what’s a good, workable definition? As a customer service trainer and keynote speaker on internal customer service, let me share how I define this “what”–and, more ...

Free customer service training is being offered to businesses in South Cumberland. The full-day programme, Welcome Host Gold, ...

Opinions expressed by Entrepreneur contributors are their own. Are you gearing up to launch an internal customer service initiative? Well, you’ve come to the right place. I’m happy to equip you with ...

The International Rescue Committee (IRC) in Silver Spring is one of five IRC offices piloting Hospitality Link, a job training program. Participants learn widely usable soft skills, explore career ...

Cumbria Tourism is encouraging visitor economy businesses to strengthen customer service standards by taking up its Welcome to Excellence ...