When it comes to how long the check-in process takes at a dealership service department, there is a difference of opinion. Eighty-six percent of dealers said in a recent survey it takes one to seven ...

Stating that the product makes dealership employee and customer safety a top priority during COVID-19, Dealer-FX has launched a contactless check-in application that enables physical distancing.

Visit the service drive at Volkswagen Pasadena in suburban Los Angeles, and you will likely be approached by one of the dealership's five service advisers. But if it's a busy day, you can check in ...

Ford is currently piloting a program that installs digital kiosks at dealership service departments, enabling customers to check in and select services via a touchscreen and, Ford hopes, improve and ...