The debate over the dominance of email versus chat-based collaboration platforms in professional settings continues to grow as businesses seek secure, efficient, and user-friendly communication tools.

Contact centers are so focused on phone and chat that they often neglect input from channels like email. But one firm is offering what it says is a solution. Cresta, an AI-based contact center ...

Zoom AI Companion offers generative AI features to all Zoom commercial customers at no additional cost, improving meetings, chats, emails, calls, events, and documents. This approach enables everyone ...