First, it’s helpful to provide the definition of a strategic plan. A strategic plan is a guiding, visionary document highlighting the specific goals and actions that differentiate an organization and ...

With a poorly organized system of communication, misinformation can spread easily and rapidly, leading to confusion, errors and misunderstandings. The poor outcomes that result can impact not only ...

How is information communicated at your organization? Are there regular updates about organizational activities and events? Are there training sessions and workshops on useful, relevant topics? All of ...

It’s a delicate dance that founders have to manage as their companies grow and teams expand. When the entire company can fit around a small table — when you’re the one who’s interviewed and hired ...

Well-informed employees embrace change and innovation more nimbly, collaborate more readily, are more productive and satisfied, make better decisions and are more engaged. At William & Mary, we work ...

I recently had the privilege to present at a customer experience conference where I emphasized the profound impact an intentional investment in employee experience can have on a company's growth ...

The Federal Trade Commission has sent more than a dozen letters to Twitter since Elon Musk took over as CEO demanding a broad array of internal communications — including the names of all reporters ...

What do the most accomplished, forward-thinking and resilient companies do to ensure success? They consistently prioritize transparent and effective internal and external communication with employees, ...

Communicating with thousands, or even hundreds of thousands, of frontline workers can be challenging. Fractured communications and an overall lack of belonging can leave organizations struggling to ...

The COVID-19 pandemic, with its by-product of social distancing to help reduce the spread of infection, led to many organizations working in a far more distributed way than they had in the past, and ...