Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated moments. All of this is becoming possible ...

The ups and downs of the last few years have been a lesson on the importance of contingency planning across all industries, particularly legal. Businesses have had to pivot and rethink staffing to ...

Customers today are accustomed to highly personalized, seamless brand experiences. Waiting until something goes wrong is no longer an option in customer experience (CX). That's why forward-thinking ...

Being a proactive leader means building trust among team members and providing autonomy over projects; let them do what they excel at. Agility is championed in today’s business environment. Reactive ...

There are many different leadership styles and approaches to management that are viable. Some managers like to be direct and hands-on, while others prefer to give employees more autonomy and space.

A bank used to be a place where you go once per year to replenish a deposit—or talk to a manager about the mortgage. But at some point, the banks started to build web portals, iPhone and Android apps, ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Solomon Thimothy There’s ...

We talk a lot about patient safety in the health care field, and for good reason. The real-world consequences of getting it wrong can be devastating for patients and their families. For me, patient ...

In recent years, healthcare has witnessed a transformative shift towards proactive and personalized care, approximately 1,300% Surge in Use for Remote Patient Monitoring (RPM). RPM is an innovative ...