In a recent conversation with General Manager and Senior Vice President of Field Service Management at Salesforce, Paul Whitelam and Vice President of Salesforce’s Business Development Strategy, ...

Salesforce today announced new AI-driven field service capabilities to help dispatchers, technicians, and field service leaders expedite time-consuming processes and increase operational efficiency.

The Einstein GPT AI can summarize reports and guide customers to service their own equipment on the Field Service mobile app. Image: Sundry Photography/Adobe Stock Salesforce’s Einstein GPT and Data ...

Salesforce today unveils the first update to its field service management (FSM) product since the acquisition of FSM vendor ClickSoftware, which closed in October last year. New features include ...

Have you ever had an engineer turn up to install something in your home and they've discovered something else should have been fixed first? Whether it's a broadband connection, solar panels or a smart ...