In today's hyperconnected world, social media has become a critical channel for businesses to understand consumers. While ...

Can ChatGPT Do Reliable Call Center Sentiment Analysis? Your email has been sent AI tools can make call center sentiment analysis faster and more affordable. Discover how to use large language models ...

Most of us don’t enjoy scrolling through countless online reviews, trying to decipher whether customers are genuinely satisfied or just being sarcastic. It can feel like trying to read between the ...

In Salesforce’s most recent State of the Connected Customer study, 80% of respondents said a company’s customer experience is as important as its products and services. Sixty-five percent said they ...

Crypto traders have turned to ChatGPT and Grok for real-time context, sentiment analysis, and narrative framing. Investors are depending on the chatbots as the first layer of insight instead of ...

The use of large-language models may be allowing economists to turn narratives into data. That's especially helpful when parsing the Federal Reserve's Beige Book, a report issued eight times a year ...