We are entering a new phase of IT where organizations must orient delivery of service across the entire IT supply chain to behave and operate in a real time manner. Those organizations that don’t ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

I just ran my five-point service orientation maturity chart over at Insurance Networking News, and thought it would be helpful to report it here again as well, since folks in all industries are at ...

The department is on the hunt for customer relationship management system and contact centre as a service suppliers, following criticism of its customer service Continue Reading ...

Service oriented computing is a paradigm that underpins modern distributed systems by encapsulating discrete, self‐contained units of functionality—known as services—which interact over standard ...

As spring rolls around and Georgetown’s New Student Orientation leadership team begins planning activities for the Class of 2017, organizers would benefit from a new line of thinking about potential ...