The Department of Human Services, now Services Australia, over five years ago kicked off the program of work to basically replace the then-30-year-old Income Security Integrated System (ISIS) that is ...

Millions of Australians are set to be affected by Centrelink and Services Australia closures on Australia Day. Reporting and payment dates will be affected as all service centres and most call centres ...

Services Australia has announced plans to introduce self-service check-in kiosks and track wait times at its service centres in a bid to improve face-to-face citizen service delivery. In issuing a ...

Services Australia and Capgemini have developed a new artificial intelligence (AI) engine in a pilot project to classify and extract information from documents submitted by citizens who are applying ...

Services Australia, which was shifted to the Department of Fin­ance in July to prevent a repeat of the Robodebt scheme, has significant “deficiencies” in risk management, record-keeping and ...

Services Australia may be in line for new powers to force third-parties hit by data breaches involving government identifiers to disclose the incident quickly. The agency, which holds data on 27.5 ...