Cloud communications specialist Telviva has launched Call2Teams, South Africa’s first software-as-a-service (SaaS) solution ...
As Microsoft has continued to expand Teams Phone features, companies are often using it to manage inbound calls, in effect utilizing Teams Phone as a lightweight call center. At the same time, many ...
Mar 17, 2025 -- By: Johnny McCormick and Jacob Grimm-- Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and ...
Microsoft is expanding the capabilities of Teams Phone with a new extensibility preview that allows organizations to build and integrate custom call workflows using Azure Communication Services (ACS).
FRISCO, Texas--(BUSINESS WIRE)--Tango Networks announced Tango Extend enabling mobile phones to be an extension of a Microsoft Teams enabled fixed line phone number from certified operators. Tango ...
This new integration between the two solutions will empower customers with advanced call automation, cognitive services, and AI-driven insights. Anywhere365, a provider of cloud-based contact center ...