Attackers could access and modify agent resources, telephone queues and other customer-service systems – and access personal information on companies’ customers. A critical security bug affecting ...

Contact centers with Cisco technology can now leverage Novo's recording and quality monitoring solutions.Levis, Quebec (PRWEB) December 9, 2009 -- As a new participant in the Cisco Developer Network ...

Migration to a Cisco unified call center, along with professional management services, takes customer contact to the next level at CooperVision. Customer service is a key to success in any industry.

VANCOUVER, British Columbia--(BUSINESS WIRE)--Comm100, a global provider of omnichannel customer engagement solutions that connect brands with their customers, today announced an integration with ...

Has Cisco come up with a solution that's just right? Remember when Cisco's contact center portfolio was a little like the story of the three bears? There was one solution, Unified Contact Center ...