Three companies were recently recognized by Pulse of the City News for 12 straight years of providing outstanding ...

Three businesses in California were honored by City Beat News for providing outstanding customer service, all of them ...

The most advanced organizations are using adversarial simulation to stress-test AI against edge cases, confusion, and hostile ...

Tipping has evolved from a hospitality tradition into a widespread expectation across many service sectors, including ...

B2B renewals are won or lost 180 days before the contract expires. Dow serves as the gold standard for linking experience to ...

The American Customer Satisfaction Index’s (ACSI) annual Retail and Consumer Shipping Study for 2026 found that several ...

Hayete Gallot joined Google in April 2025 to spearhead a new division focused on helping customers adopt the company's cloud ...

By Amanda AKUSHIE Customer experience is still widely misunderstood in many organizations. It is often treated as a frontline issue, something to be managed through customer service training, ...

As trust erodes and AI accelerates, Experience 5.0 emerges as the framework connecting technology, ethics and human value.

The Tanta store marks OPPO’s second location in the city, following the Tanta Mall opening in December 2025. Far more than a ...

CEO Dan Schulman said the company will deploy AI at scale to help it reduce complexity, anticipate customer pain points and personalize interactions.

As dealerships face increasing customer communication demands, Mia Labs offers an AI solution designed to automate BDC ...