When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...

When forces outside your control start moving fast, the real advantage comes from how you adapt, communicate and refocus ...

Permanent customer service offices will progressively resume operations and will officially open from 1 February ...

Customer-facing and internal workflows will come together on a shared, AI-first foundation that supports speed, flexibility, ...

Filipinos are known for their patience, and a new study shows that this quality extends to the digital world. However, that patience is being pushed to the limi ...

Working at Costco has its ups and downs, but these are the specific things that Costco employees get annoyed by the most, ...

LONDON, UK / ACCESS Newswire / January 21, 2026 / Professional cleaning services have become an essential component of ...

Net interest margin (NIM) -- Expanded for the third consecutive quarter to 3.82%, driven by a 15 basis point decline in the ...

Kase reports that in 2026, retailers will prioritize flexible distribution networks over single large warehouses, emphasizing ...

Business Process Outsourcing (BPO) has long been one of the Philippines’ strongest economic engines. But the sector has ...

Merchants across sectors are retooling operations to keep pace with fast-changing customer habits and ...