Slower-than-expected German service revenue growth and intense price competition weigh on results despite 1&1 wholesale gains.

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Openreach, BT’s fixed network, lost about 210,000 customers in the third quarter of fiscal 2026, less than the 239,000 analysts had expected, according to data compiled by Bloomberg. The company ...

Senior CX leaders from Visa, Walmart, Southwest Airlines, and other powerhouse brands will headline the 2026 Customer Response Summit at The Ritz--Carlton, Amelia Island. This year's program promises ...

Auto parts and accessories retailer O’Reilly Automotive (NASDAQ:ORLY) met Wall Street’s revenue expectations in Q4 CY2025, ...

Here’s what some of the biggest UC, collaboration and telecom leaders had to say about AI’s impact in 2026 in written responses to CRN’s 2026 CEO Outlook project.

Businesses face challenges not only in acquiring customers but also in retaining them. AI is emerging as a crucial tool for enhancing customer service through personalisation and context awareness, ...