As customers demand ever faster, smoother service, traditional IT systems cannot keep pace. Autonomous CRMs offer a way ...
Residents say they want their money back for times when they were under boil water advisories or experienced other service ...
2025 brought a new level of intensity to customer experience (CX) and consumer behaviour. In 2025 AI went mainstream, but ...
USA TODAY dives into Choice Home Warranty, what services it provides, and how it compares to other home warranty providers.
Verizon issues $20 credit to customers after Wednesday network outage. Business accounts contacted separately for ...
Parcel deliverers in the Netherlands are increasingly being publicly shamed in large Facebook groups, according to PostNL and ...
Verizon’s website says affected customers will receive a text message alerting them that their $20 is available, and once it ...
Federal money is coming to Erie County to help remove lead pipes, but the funding only covers a tiny fraction of what needs ...
Q: I wonder why we should continue to subscribe to the Mercury when the mail service has gotten so bad that we seldom get the paper on the day it ...
Verizon's service is now recovering following a major outage which left many users reporting no service and seeing an SOS ...
Rising complaints about prepaid beauty packages, but consumers still find these deals hard to refuse
From pressured sales pitches mid-treatment to difficulties in booking appointments, complaints against Singapore's beauty ...
The chairman of South East Water has blamed a water crisis on a “combination of weather factors and operational challenges”.
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