Trust is built through genuine human connection, so AI should support human service — not replace it.

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

John Lewis and Waitrose are making UK customer service staff redundant as roles move to South Africa and Morocco through ...

Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...

Is Verizon wireless network down today? Customers are reporting service outages via SOS mode on iPhone. What you need to know ...

As Towngas’ operations diversified, the company sought to modernize its IT systems to improve efficiency, reduce maintenance ...

Is Verizon down right now, and are you seeing SOS on your iPhone or Galaxy? Here's what we know.

A Missouri restaurant is reiterating its commitment to staff safety after sharing a new social media update thanking the ...

It appears the rampant release cadence of Ayaneo handhelds has finally caught up with the company. Since 2021, the company has released an onslaught of tech, with this picking up massively in 2023 and ...

Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...

While Downdetector did receive a spike in user error reports for T-Mobile and AT&T, at this time, Verizon seems to be the ...