Liveops Celebrates Success with Multiple Stevie Awards for Customer Experience Scottsdale, United States - January 31, ...

I’m an fan, but also a realist. Customers really don’t want more technology. What they really want is a better experience. So ...

Banks continue to invest vast sums in transformation initiatives, yet many still struggle to deliver meaningful change where it matters most: the customer experience. Transformation is often defined ...

The future of work is being rewritten by artificial intelligence (AI)—but technology competence alone will not be enough to empower the workforce of the future. While AI has massive potential to ...

B2B renewals are won or lost 180 days before the contract expires. Dow serves as the gold standard for linking experience to commercial growth.

And it shows up on the bottom line. Organizations that invest in employee experience see lower attrition, reduced hiring costs, and stronger customer loyalty. The connection between EX and CX isn’t ...

The most advanced organizations are using adversarial simulation to stress-test AI against edge cases, confusion, and hostile ...

Hayete Gallot joined Google in April 2025 to spearhead a new division focused on helping customers adopt the company's cloud ...

Tipping has evolved from a hospitality tradition into a widespread expectation across many service sectors, including ...

L.A. Metro deploys over 300 transit ambassadors on the system to enhance safety and customer service. Across America, transit agencies are launching customer experience (CX) programs to improve ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...