Apptivo offers a comprehensive suite of tools for contact management, lead tracking, opportunity management, and sales forecasting, all within a highly customizable interface.

By Amanda AKUSHIE Customer experience is still widely misunderstood in many organizations. It is often treated as a frontline issue, something to be managed through customer service training, ...

PagerDuty (PD) stock analysis: decelerating revenue growth and customer churn pressure shares despite margin gains. Click here to read my latest analysis.

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.

A customer emails: “Your chatbot told me one thing, your agent said another, and your manager gave me a third answer.” Sound familiar? According to a report by PwC, 32% of customers abandon brands ...

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ADEZZ is a Dutch manufacturer specializing in high-quality, innovative garden and landscaping solutions. As a growing business, the company faced challenges with fragmented systems, siloed data, and ...

During President Donald Trump's first year back in office, auditors said customer service at the Social Security Administration markedly improved as tens of millions more Americans were served in 2025 ...

EXCLUSIVE: The Social Security Administration’s (SSA) internal watchdog has confirmed that the agency’s publicly reported phone service data was accurate and that performance improved during fiscal ...

Artificial intelligence (AI) is a potentially game-changing technology for businesses around the globe -- and Nvidia's graphics processing units (GPUs) are the heartbeat of this revolution. Insatiable ...

USAA is no stranger to a ranking. The military banker and insurer, which is one of San Antonio's largest employers, is consistently placed among other Fortune 500 companies, praised for its commitment ...