Starlink sought billions in grants after the new rules were put in place, but states didn’t want to provide that much. So far, SpaceX is slated to receive $733.5 million to offer broadband at 472,600 ...

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You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Amazon Leo — the satellite internet service provider formerly known as Project Kuiper — says it has started shipping its top-of-the-line terminals to select customers for testing. Today’s announcement ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

Salesforce Inc. said it’s saving about $100 million a year by using artificial intelligence tools in the software company’s customer service operations. The company is working to sell AI features that ...

Broadcom chip head Charlie Kawwas said OpenAI is not the mystery $10 billion customer that was revealed in the company's Q3 earnings report. Analysts predicted that AI startup OpenAI was the unnamed ...

The company is emailing users impacted by the breach. The company is emailing users impacted by the breach. is a senior reporter covering technology, gaming, and more. He joined The Verge in 2019 ...

The U.S. Secret Service discovered what they say was a China-linked plot. A thwarted plot to cripple the telecommunications system in New York was bigger than investigators first realized, adding to ...