Track Everything You Order in the Route App. Get shipping notifications and real-time status updates on any delivery.

You can monitor your order’s shipping status any time using Route’s web tracking page, which includes your order’s tracking status, its estimated delivery date, and in some cases, …

Once you’ve filed a claim on a Route-protected order, you will receive email updates from our team to keep you updated on progress. You may also check on your claim’s progress any …

You can return to this page at any time by going to claims.route.com (directly or via your claim confirmation email) to check for updates. We will also send status updates via email when …

Tracking statuses can be confusing. We’re here to help. Below is a list of some common shipping updates that you may encounter while tracking your package, as well as a corresponding …

Route Brand PortalDec 27, 2025 - Jan 3, 2026Route Brand Portal

Route makes it quick, easy, and inexpensive to make returns at select brands and retailers when you add our Return & Shipping Protection to your orders. To start a return, visit the brand or …

Your login credentials will be the account information that was used to set up Route. If you were not the primary user to set up your store account and need access, please contact your …

Once the retailer fulfills the replacement order, you will receive another email with information about the shipping carrier (UPS, USPS, FedEx, DHL, etc.), tracking number, as well as links to …

Think of it as your own personal admin portal where you will have full visibility into everything happening with Route at your company, as well as where you can contact Support and change …